When will my order ship? (USA)
When will my order ship? (Internatinal)
Our processing time before an order ships out is 3-5 days, excluding weekends.
How to track my order status?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.
What should I do if my order never arrived?
If your order didn't end up arriving, be sure to let us know! First, please check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at hi@eonrift.com noting your order number. We'll see what can be done to help.
Can I customize the designs?
Unfortunately, at the moment, we do not offer custom design services. However, we continuously release new and diverse designs, so you're sure to find something that suits your taste.
How does print-on-demand work?
Print-on-demand is a process where products are only manufactured when an order is placed. When you purchase an item from Eonrift, our suppliers print and ship the product directly to you, ensuring a more sustainable and efficient approach.
What is your return policy?
Need information on Returns & Exchanges? Visit this page.
How can I contact Eonrift's customer support?
You can reach our customer support team by emailing hi@eonrift.com or by filling out the contact form on our website. We strive to respond to all inquiries within 12-24 hours.
Thank you for choosing Eonrift! If you have any other questions or concerns, don't hesitate to reach out to us.
Happy shopping!
